烟小哥 发表于 2025-9-29 13:55

解锁社区治理良方！芝罘区这场培训干货满满

<style>.rich_media_content{padding: calc(20px + env(safe-area-inset-top)) calc(16px + env(safe-area-inset-right)) 12px calc(16px + env(safe-area-inset-left));}.rich_media_content * {max-width: 100%!important;box-sizing: border-box!important;-webkit-box-sizing: border-box!important;word-wrap: break-word!important;}.rich_media_content img {height: auto!important;}.rich_media_content p {clear: both;min-height: 1em;}</style><p><section class="rich_media_content" id="js_content"><section data-role="outer" label="Powered by 135editor.com" data-pm-slice="0 0 []"><section><section><section><section><section><section><section><section><section style="box-sizing: border-box;font-size: 16px;"><section style="text-align: center;" nodeleaf=""><imgsrc= id="zxl_editor:wx_func&amp;ac=wximg&amp;url=https://mmbiz.qpic.cn/mmbiz_gif/T3DbHhltZFON6ib0ib4JZxiacEITHLs5tTzzV3V9bDQoZA8tBZEb8g1nto7oHIv7UJJLLUeXGuCS00nfcKbbhbmmQ/640?wx_fmt=gif" class="rich_pages wxw-img" data-ratio="0.26" data-type="gif" data-w="500" style="width: 100%;vertical-align:baseline;box-sizing:border-box;max-width:100% !important;" data-backw="500" data-backh="130"></imgsrc=></section><section data-role="outer" label="edit by 135editor"><p style="text-align: justify;text-indent: 2em;line-height: 2em;margin-bottom: 24px;margin-top: 15px;display: block;"><span style="caret-color: red;letter-spacing: 0px;"><span leaf="">为全面提升社区工作者物业治理专业能力、增强社区治理基本功，近日，芝罘区在区委党校举办“耀光·破茧”系列培训之“治理有效，降诉有招”专题活动。</span><span leaf="">市委社会工作部有关负责同志、</span><span leaf="">鲁东大学法学院专家教授、区物业专班负责人、律师代表、物业企业代表组成“专家智库”，为62名参训学员提供全方位指导。</span></span></p><section data-role="title" data-tools="135编辑器" data-id="109943"><section style="text-align: center;margin: 10px auto;"><section style="display: block;"><section style="display: flex;justify-content: center;height: 0px;"><span leaf=""><br/></span></section><section style="margin: 0 7px;"><section style="width: 100%;height: 6px;border: 1px solid #c00000;border-bottom: none;box-sizing:border-box;max-width:100% !important;" data-width="100%"><span leaf=""><br/></span></section></section><section style="background: linear-gradient(to right,#ffdec2 0%,#fff7db 100%);padding: 8px 24px;box-sizing:border-box;"><section style="font-size: 16px;letter-spacing: 1.5px;color: #c00000;"><p style="line-height:2em;"><strong><span style="font-size: 16px;letter-spacing: 0px;"><span leaf="">“同题共答”</span></span></strong></p></section></section><section style="margin: 0 7px;"><section style="width: 100%;border-right: 1px solid #c00000;border-bottom: 1px solid #c00000;border-left: 1px solid #c00000;border-image: initial;border-top: none;padding: 5px 10px;box-sizing:border-box;max-width:100% !important;" data-width="100%"><section data-brushtype="text" style="font-size: 16px;color: #c00000;"><p style="line-height:2em;"><strong><span style="font-size: 16px;letter-spacing: 0px;"><span leaf="">实战案例现场拆解，治理思路同频碰撞</span></span></strong></p></section></section></section></section></section></section><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;text-indent: 2em;caret-color: red;"><span leaf="">培训以一道现实难题开场：</span><span leaf="">某大型高层住宅区因长期物业服务缺位，面临“高层消防栓无水”的重大安全隐患。围绕是否启用公共维修基金进行整改，居民意见出现明显分歧：年轻及高收入家庭支持彻底维修以提升品质，而许多老年及低收入居民则对费用分摊、续筹压力及施工干扰心存顾虑。多次协调无果，社区工作一度陷入僵局。</span></span><span leaf=""><br/></span></p><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;text-indent: 2em;caret-color: red;"><span leaf=""></span></span></p><p style="text-align:justify;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;text-indent: 0em;"><span style="letter-spacing: 0px;text-indent: 2em;caret-color: red;"><span leaf=""><imgsrc= id="zxl_editor:wx_func&amp;ac=wximg&amp;url=https://mmbiz.qpic.cn/mmbiz_png/T3DbHhltZFNfpaLwicCW9Un9iaUonpLxJRzZHeibsB0icWBDzORict5Ns1fYySjtsJcibGsXTTKMw6FCkaWhuY5HKEEw/640?wx_fmt=png&amp;from=appmsg" class="rich_pages wxw-img" data-ratio="0.5481481481481482" data-type="png" data-w="1080" style="vertical-align: baseline;width: 100%;box-sizing:border-box;" data-imgfileid="502234458"></imgsrc=></span></span></p><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing:0px;"><span leaf="">面对这一困境，黄务街道颐山苑社区的李妍汶在实战推演中带来了她的“破局思路”：</span></span></p><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing:0px;"><span leaf="">✅</span><span leaf="">线上线下广泛征集意见，锁定关键反对群体；</span></span></p><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing:0px;"><span leaf="">✅</span><span leaf="">针对性地进行政策解读与引导，消除信息差；</span></span></p><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing:0px;"><span leaf="">✅</span><span leaf="">成立由居民组成的维修基金监督小组，让钱袋子在阳光下运行；</span></span></p><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing:0px;"><span leaf="">✅</span><span leaf="">引入律师、工程师等专业力量，构建“决策-执行-监督-反馈”的治理闭环。</span></span></p><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing:0px;"><span leaf="">专家点评时指出，这一方案体现了“建设性思维”在社区治理中的关键价值——推动工作方式从“被动应对问题”向“主动构建机制”转变，从而系统化解矛盾，提升治理效能与前瞻性。</span></span></p><section data-role="title" data-tools="135编辑器" data-id="109943"><section style="text-align: center;margin: 10px auto;"><section style="display: block;"><section style="display: flex;justify-content: center;height: 0px;"><span leaf=""><br/></span></section><section style="margin: 0 7px;"><section style="width: 100%;height: 6px;border: 1px solid #c00000;border-bottom: none;box-sizing:border-box;max-width:100% !important;" data-width="100%"><span leaf=""><br/></span></section></section><section style="background: linear-gradient(to right,#ffdec2 0%,#fff7db 100%);padding: 8px 24px;box-sizing:border-box;"><section style="font-size: 16px;letter-spacing: 1.5px;color: #c00000;"><p style="line-height:2em;"><strong><span style="font-size: 16px;letter-spacing: 0px;"><span leaf="">“同学共悟”</span></span></strong></p></section></section><section style="margin: 0 7px;"><section style="width: 100%;border-right: 1px solid #c00000;border-bottom: 1px solid #c00000;border-left: 1px solid #c00000;border-image: initial;border-top: none;padding: 5px 10px;box-sizing:border-box;max-width:100% !important;" data-width="100%"><section data-brushtype="text" style="font-size: 16px;color: #c00000;"><p style="line-height:2em;"><strong><span style="font-size: 16px;letter-spacing: 0px;"><span leaf="">信托制物业重构关系，信任前置破解管理难题</span></span></strong></p></section></section></section></section></section></section><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;text-indent: 2em;caret-color: red;"><span leaf="">“老旧小区无物业，谁来管？怎么管？”针对这一难题，通伸街道顺南社区的何姗珊，生动地分享了信托制物业如何为老旧小区治理注入“信任活水”。</span></span><span style="letter-spacing:0px;"></span></p><p style="text-align:justify;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;text-indent: 0em;"><span style="text-indent: 0em;"></span></p><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing:0px;"><span leaf="">她说道，信托制物业的核心在于重塑了“三方协同”的治理架构：物业公司作为执行者，专心提供服务；信托监督委员会代表居民，负责监督资金使用；社区与居民自治委员会则扮演协调与保障角色。这一模式将物业费设立为属于全体业主的“信托基金”，所有收支明细通过小程序实时公开，居民可随时查阅、提问。此举从根源上消除了因信息不透明导致的“信任缺失型投诉”、因服务不到位引发的“服务缺失型投诉”以及因沟通不顺造成的“沟通不畅型投诉”。</span></span></p><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing:0px;"><span leaf="">何姗珊总结道，信托制物业模式的成功运行在于“信任前置、精准破题、居民参与”，这让信托制物业从一个陌生的概念，变成了居民们看得懂、信得过、能参与的社区治理新范式。</span></span></p><section data-role="title" data-tools="135编辑器" data-id="109943"><section style="text-align: center;margin: 10px auto;"><section style="display: block;"><section style="display: flex;justify-content: center;height: 0px;"><span leaf=""><br/></span></section><section style="margin: 0 7px;"><section style="width: 100%;height: 6px;border: 1px solid #c00000;border-bottom: none;box-sizing:border-box;max-width:100% !important;" data-width="100%"><span leaf=""><br/></span></section></section><section style="background: linear-gradient(to right,#ffdec2 0%,#fff7db 100%);padding: 8px 24px;box-sizing:border-box;"><section style="font-size: 16px;letter-spacing: 1.5px;color: #c00000;"><p style="line-height:2em;"><strong><span style="font-size: 16px;letter-spacing: 0px;"><span leaf="">“同思共研”</span></span></strong></p></section></section><section style="margin: 0 7px;"><section style="width: 100%;border-right: 1px solid #c00000;border-bottom: 1px solid #c00000;border-left: 1px solid #c00000;border-image: initial;border-top: none;padding: 5px 10px;box-sizing:border-box;max-width:100% !important;" data-width="100%"><section data-brushtype="text" style="font-size: 16px;color: #c00000;"><p style="line-height:2em;"><strong><span style="font-size: 16px;letter-spacing: 0px;"><span leaf="">棘手问题现场交锋，多方智慧共寻路</span></span></strong></p></section></section></section></section></section></section><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;text-indent: 2em;caret-color: red;"><span leaf="">“楼道堆物，物业不敢强硬管理怎么办？”“流浪猫扰民，爱心与困扰如何平衡？”——这两个“烫手山芋”被抛到台上，立刻引发了现场的热烈讨论。</span></span></p><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;text-indent: 2em;caret-color: red;"><span leaf=""></span></span></p><section><section style="text-align:center;" nodeleaf=""><imgsrc= id="zxl_editor:wx_func&amp;ac=wximg&amp;url=https://mmbiz.qpic.cn/mmbiz_png/T3DbHhltZFNfpaLwicCW9Un9iaUonpLxJRI9e5iaMmXOM5xbGOPes0eskqOr0eD23vplktbHxTN9KlssLAA1RZmHQ/640?wx_fmt=png&amp;from=appmsg" class="rich_pages wxw-img" data-ratio="0.5205128205128206" data-type="png" data-w="1170" style="vertical-align: baseline;width: 100%;box-sizing:border-box;" data-imgfileid="502234460"></imgsrc=></section></section><p style="text-align: justify;text-indent: 2em;line-height: 2em;margin-bottom: 8px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;"><span leaf="">针对楼道堆物问题，现场在专家引导下形成了系统解决方案：</span></span></p><p style="text-align: justify;text-indent: 2em;line-height: 2em;margin-bottom: 8px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;"><span leaf="">⭐</span><span leaf="">宣传引导：鼓励居民自查自清；</span></span></p><p style="text-align: justify;text-indent: 2em;line-height: 2em;margin-bottom: 8px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;"><span leaf="">⭐</span><span leaf="">依法治理：针对“钉子户”，联合执法部门集中清理，树立管理权威；</span></span></p><p style="text-align: justify;text-indent: 2em;line-height: 2em;margin-bottom: 8px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;"><span leaf="">⭐</span><span leaf="">警示教育：推动居民意识从“被动接受管理”向“主动守护安全”转变，从根本上杜绝堆物回潮。</span></span></p><p style="text-align: justify;text-indent: 2em;line-height: 2em;margin-bottom: 8px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;"><span leaf="">面对流浪猫管理难题，现场共识是“疏堵结合”：</span></span></p><p style="text-align: justify;text-indent: 2em;line-height: 2em;margin-bottom: 8px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;"><span leaf="">&#128049;</span><span leaf="">规范引导：由社区设立“固定规范投喂点”，明确投喂人环保责任；</span></span></p><p style="text-align: justify;text-indent: 2em;line-height: 2em;margin-bottom: 8px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;"><span leaf="">&#128049;</span><span leaf="">科学控量：联动动物保护组织，实施捕捉、绝育、放归，从源头控制种群数量。</span></span></p><p style="text-align: justify;text-indent: 2em;line-height: 2em;margin-bottom: 16px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;"><span leaf="">这套方案既体现了社区治理的人文关怀，也展现了解决问题的专业态度。</span></span></p><p style="text-align: justify;text-indent: 2em;line-height: 2em;margin-bottom: 16px;margin-top: 15px;display: block;"><span style="letter-spacing: 0px;"><span leaf=""></span></span></p><section><section style="text-align:center;" nodeleaf=""><imgsrc= id="zxl_editor:wx_func&amp;ac=wximg&amp;url=https://mmbiz.qpic.cn/mmbiz_png/T3DbHhltZFNfpaLwicCW9Un9iaUonpLxJRia1p51SE8U88CgQIf5uL1LTPQQhrg9licBq9TG4jj8J5BgoqyYYgObeg/640?wx_fmt=png&amp;from=appmsg" class="rich_pages wxw-img" data-ratio="0.5896510228640193" data-type="png" data-w="831" style="vertical-align: baseline;width: 100%;box-sizing:border-box;" data-imgfileid="502234461"></imgsrc=></section></section><p style="text-align:justify;text-indent: 2em;line-height: 2em;margin-bottom: 15px;margin-top: 15px;display: block;"><span style="letter-spacing:0px;"><span leaf="">“耀光·破茧”不只是一场培训，更是一次社区治理能力的集体淬炼。62名参训者在这里学方法、拓思路、强信心，真正实现了“带着问题来、带着方案回”。未来，芝罘区将持续以专业赋能推动基层治理升级，让更多社区工作者破茧成蝶、闪耀发光！</span></span></p></section><section data-role="paragraph"><p style="text-align: left; line-height: 1.6em;"><span style="color: #7f7f7f;font-size: 14px;letter-spacing: 0px;caret-color: red;"><span leaf="">来源｜芝罘区委社会工作部</span></span></p><p style="text-align:center;line-height: 1.6em;"><br/></p></section></section></section></section></section></section></section></section></section></section></section></section></p>

花水木1987 发表于 2025-9-29 13:56

惟吾德馨兰馨儿 发表于 2025-9-29 14:27

好

行云何处去 发表于 2025-9-29 15:55

阅

客观看世界 发表于 2025-9-29 22:22

培训再多，赶不上有一个负责任的网格员

火星上的水 发表于 2025-9-29 23:19

PPT做的真差

花水木1987 发表于 2025-9-29 23:30

客观看世界 发表于 2025-9-29 22:22
培训再多，赶不上有一个负责任的网格员

不能这么说，说的太真实了会被屏蔽

移动测速 发表于 2025-9-30 11:42

鲁东大学的物业都干的一塌糊涂，咋好意思出来指导别人

花水木1987 发表于 2025-9-30 12:12

移动测速 发表于 2025-9-30 11:42
鲁东大学的物业都干的一塌糊涂，咋好意思出来指导别人

要不说就是一场自娱自乐的驴屎粑粑外面光嘛
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